Bybit now offers self-service reactivation for users who previously deactivated their accounts. Please note that this option is exclusively available to those who have self-deactivated their accounts. If your account has been suspended due to security concerns, this service will not be applicable. Additionally, users who voluntarily deactivated their accounts must wait 24 hours before they can utilize the self-reactivation service.
Here’s a step-by-step guide on how to reactivate your account.
Step 1: Go to the Bybit Web or App Login page and enter the credentials of the deactivated account. Then, click on Log in.
Step 2: You will be redirected to a page mentioning that your account has been banned. Click on Request to Unban to proceed further.
Step 3: Complete the security verification and click on Submit.
If the system determines that your account poses a low-security risk, the unban request will be processed, and you can resume using your reactivated account. Once your account is reactivated, your account will be restricted from withdrawal (including Crypto Withdrawal, Fiat Withdrawal) for 24 hours.
However, if any suspicious activity is detected, you will be redirected to a Self-Service Unban page. There, you will need to follow the steps below to submit certain documents for review.
Step 4: On the Self-Service Unban page, you may be required to provide the following details for our Customer Support to review and process your unban request. The document(s) required may vary for different account statuses. The process will take approximately 5-7 working days.
The table below shows the information that may be required on the page. It may take some time to process certain verifications, please refresh your browser before any document submission if you have been inactive on the page for too long.
Information Required |
Description |
1. Contact Email |
|
2. Proof of Previous Deposit to Bybit |
|
3. Upload Photos of ID Documents for Verification |
|
4. Selfie Photo (Hold your identity document and a handwritten note for verification) |
|
5. Selfie Video (Hold your identity document and a handwritten note for verification) |
|
Once you have provided the details, proceed to submit your request. Our Customer Support will review your request and contact you through the registered or contactable email address given. The process will take approximately 5-7 working days.
Once your account is reactivated, your account will be restricted from withdrawal (including Crypto Withdrawal, Fiat Withdrawal) for 24 hours.